Política de envío

Shipping Policy

Thank you for visiting and shopping at A Clean Home Company.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days of receipt. Orders are typically processed and shipped Monday through Thursday, excluding holidays. Depending on the product and shipping time, we may also ship orders Friday through Sunday to help ensure your order arrives as quickly as possible.

Our goal is to get your products to you safely and promptly. While we work to process orders as quickly as possible, carrier delays are outside of our control.

During periods of high order volume, processing times may be extended by a few additional days. If we anticipate a significant delay with your order, we will contact you by email.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout based on your order and shipping destination.

We currently offer:

  • UPS Ground: Estimated delivery within 1–2 business days
  • USPS Standard Shipping: Estimated delivery within 3–4 business days

Delivery estimates are provided by the carrier and are not guaranteed. Business days do not include weekends or holidays.

Shipping fees vary by weight and are subject to change at any time.

If you are in need of expedited shipping, please contact us at support@acleanhomecompany.com to see how we can best accommodate your request.

 Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped.

 Damages

A Clean Home Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

 International Shipping Policy

We currently do not ship outside the continental US.

 Incorrect Shipping Addresses and Refused Delivery

A Clean Home Company is not responsible for any shipments delivered to incorrect addresses or any refused deliveries if the customer provides the wrong shipping address and we cannot recover the package.

 Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Email us at support@acleanhomecompany.com
  2. Or contact us through our website’s contact form at https://acleanhomecompany.com/pages/contact